Responsible Gambling

Other Sources of Help and Conditions

Support for players and their relatives at the IFT Prävention und Gesundheitsförderung (Prevention and Health Promotion) institute in Munich.

Players with gambling problems and their relatives can access support and written information from the IFT in Munich.

This service can be used anonymously. It is free of charge and fully independent of Entain. Employees of the service are required to maintain complete confidentiality.

You can contact the service in the following ways:

  • By telephone Mon–Fri, during office hours: +49 (0)89 3608 0493
  • Outside office hours: Leave a message on the answer machine, with or without your name, and your telephone number. We will call you back within one working day
  • Email, with a response within one working day:
  • More information for players with gambling problems and their relatives can be found on the website

Bundeszentrale für gesundheitliche Aufklärung (BZgA)

The Federal Center for Health Education (BZgA) provides hotlines in German and Turkish, addiction support and support for relatives, as well as an online chat support. It also provides information about gambling addiction and regional offers of assistance with problematic or addicting gambling behaviour.

BZgA-Telefonberatung zur Glücksspielsucht mit Unterstützung des DLTB

Tel.: 0800 - 1 37 27 00

Consultation times:

Monday to Thursday: from 10 a.m. to 10 p.m. and Friday to Sunday: 10 a.m. to 6 p.m.

Other sources of help

Customers and family members who are experiencing problems with gaming should seek help. If you need to talk to someone about your or someone else’s problem gaming, please contact any of the below:

Gambling Therapy (multi-lingual)

Gambling Therapy provides online, multi-language, support and advice. For more information, visit

Should you have any specific questions, please feel free to directly contact our Player Protection Officer.

This page was last reviewed and updated: June 2024