New regulatory changes for Slots & Poker as of July 1, 2021 onwards. Click here for more info.

Responsible Gambling

Other Sources of Help and Conditions

Spielerambulanz der TU Dresden

For specialized treatment options you can visit the website of the Spielerambulanz der TU Dresden or use the contact options below:

Tel .: 0351-463 39865

Office hours

Mon 9:30 to 10:00

Tue 10:30 to 11:00

Fri 12:30 to 13:00

Email: spielerambulanz@mailbox.tu-dresden.de

Bundeszentrale für gesundheitliche Aufklärung (BZgA)

The Federal Center for Health Education (BZgA) provides hotlines in German and Turkish, addiction support and support for relatives, as well as an online chat support. It also provides information about gambling addiction and regional offers of assistance with problematic or addicting gambling behaviour.

BZgA-Telefonberatung zur Glücksspielsucht mit Unterstützung des DLTB

Tel.: 0800 - 1 37 27 00

Consultation times:

Monday to Thursday: from 10 a.m. to 10 p.m. and Friday to Sunday: 10 a.m. to 6 p.m.

Other sources of help

Customers and family members who are experiencing problems with gaming should seek help. If you need to talk to someone about your or someone else’s problem gaming, please contact any of the below:

Gambling Therapy (multi-lingual)

Gambling Therapy provides online, multi-language, support and advice. For more information, visit GamblingTherapy.org

This page was last reviewed and updated: October 2020